av Jan Gunnarsson | jan 12, 2016 | Värdskap
Ett första steg för att säkerställa en bra social arbetsmiljö är att ta reda på vilka värderingar ni vill styras av, vilken kultur som bidrar till verksamhetens mål och syfte, att få igång en dialog som besvarar frågan: Vad kännetecknar det värdskap ni vill ska...
av Jan Gunnarsson | nov 19, 2015 | Hostmanship
There’s a great old saying in Swedish that every child who is born has the right to feel welcome. The same applies to your customers. Regardless of whether you run a store, work in a post office, manage a hotel or run a factory, the first order of business is to get...
av Jan Gunnarsson | nov 11, 2015 | Hostmanship
”It´s magic. Every time I am in a grey mood, reaching out to others and making a difference for someone, it turns my state of mind into beautiful, harmonious, caring and welcoming turquoise.” I´ve read some 500 books on self-improvement, philosophy, religion,...
av Jan Gunnarsson | nov 6, 2015 | Hostmanship
Hostmanship, the art of making people feel welcome, is more than just a beautiful thought. It’s something that comes alive in words and deeds. Often it expresses itself through a pair of hands. I read about a study done in a hospital in Scandinavia. The first...
av Jan Gunnarsson | nov 2, 2015 | Hostmanship
Sometimes we expect telepathic abilities of our guests. We think it should be obvious to everyone what we mean and are surprised when we are misunderstood. While this may sound like a letter to an advice column, I promise, I’m still talking about you and your guests....
