FEELING WELCOME

There’s a great old saying in Swedish that every child who is born has the right to feel welcome. The same applies to your customers. Regardless of whether you run a store, work in a post office, manage a hotel or run a factory, the first order of business is to get...

THE ART OF BEING TURQUOISE

”It´s magic. Every time I am in a grey mood, reaching out to others and making a difference for someone, it turns my state of mind into beautiful, harmonious, caring and welcoming turquoise.” I´ve read some 500 books on self-improvement, philosophy, religion,...

HOSTMANSHIP IS A PAIR OF HANDS

Hostmanship, the art of making people feel welcome, is more than just a beautiful thought. It’s something that comes alive in words and deeds. Often it expresses itself through a pair of hands. I read about a study done in a hospital in Scandinavia. The first...

GETTING TO THE ESSENCE

Sometimes we expect telepathic abilities of our guests. We think it should be obvious to everyone what we mean and are surprised when we are misunderstood. While this may sound like a letter to an advice column, I promise, I’m still talking about you and your guests....

THE DREAM OF GIVING A LITTLE MORE

What would happen if we all gave a little more? If we acted more on impulse and bought those flowers, responded to that smile or stretched out our hand to a stranger at the moment the thought entered our head? Maybe nothing. Or maybe everything. Brief encounters have...

WHAT REALLY COUNTS

There are wooden chairs and some lime green sofas around the glass tables. On the walls motives by Chagall, Monet and maybe a van Gogh, I’m not sure. The light is soft. There is a piano with a chandelier and some flowers on it in the back of the room. It doesn’t feel...